Departments that measure AI against growth report strong ROI 35% of the time. Efficiency-only measurers: 13%.
Wharton Human-AI Research and GBK Collective (fourth annual study, released October 13): 80% of enterprise leaders report positive AI returns, but only 28% call them strongly positive. The most common ROI measure is hours saved (40% of departments); net-new revenue is the least used major measure (27%).
The scorecard predicts the result. Teams that count revenue, conversion, output or customer satisfaction are nearly three times as likely to report strong returns as teams that count hours. If your AI business case ends at time saved, it ends before the P&L begins.
Two-bar graphic or short video: "What you measure decides what you get." 35% strong ROI with a growth metric, 13% with efficiency alone. Caption: pick one revenue-side number before the pilot starts, and name who owns it. Note the caveat on camera: these are self-reported and correlational.
Source: Wharton Human-AI Research and GBK Collective, The Adaptive Advantage, October 13, 2026